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Orders move through several statuses from placement to completion. This page explains what each one means.

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Statuses you will see

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Normal progression

A successful instant order follows this path:
For instant orders this usually completes within seconds. Pre-orders and hybrid orders stay in Processing / Partially delivered until their scheduled batches finish.

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Status descriptions

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Awaiting payment

The order exists but no payment has arrived. It is held for 24 hours — resume it from Incomplete orders on the Overview or by clicking it in Orders. After 24 hours it expires automatically.

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Payment received

Payment confirmed; the delivery pipeline is being prepared. Instant orders move on in seconds.

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Processing

Your order is being fulfilled. For instant orders this is brief; for pre-orders it lasts until your queued batches complete.

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Partially delivered

Part of your order has been delivered — typical for hybrid orders and pre-orders fulfilled in daily batches. The order page shows “XM of YM delivered” plus the next batch date.

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Delayed

Delivery has been delayed. The activity timeline shows the new expected date, and you get an email notification.

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Delivered / Completed

All Pokécoins have been delivered to your market listings. The order is done.

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Failed / Cancelled

The order could not be completed, or an unpaid order was cancelled/expired. Check the activity timeline for the reason and contact support on Discord if you need help — a failed payment never means lost money.

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Tracking timeline

Every order has an activity timeline on its details page with timestamped updates:
  • Order placed — the order was created
  • Processing — fulfilment started
  • Partially delivered — shows “XM delivered (YM total)”
  • Delayed — shows the new expected date
  • Delivered — the order finished
  • Failed — the order could not complete
Order details page showing the activity timeline
Return to View your order to learn about the order details page.