> ## Documentation Index > Fetch the complete documentation index at: https://docs.radiumstore.org/llms.txt > Use this file to discover all available pages before exploring further. # Tracking statuses > Understand the meaning of each order status Orders move through several statuses from placement to completion. This page explains what each one means. ## Statuses you will see | Status | Meaning | | ------------------- | ------------------------------------------------------------------ | | Awaiting payment | Order created but not paid yet — held for 24 hours | | Payment received | Payment confirmed, delivery is being set up | | Processing | Order is being fulfilled | | Partially delivered | Part of the order has been delivered (common for large pre-orders) | | Delayed | Delivery has been delayed — the timeline shows the new date | | Delivered | Delivery finished | | Completed | Order fully complete | | Failed | Order could not be completed | | Cancelled | Order was cancelled (e.g. expired unpaid) | *** ## Normal progression A successful instant order follows this path: ``` Order placed → Processing → Delivered ``` For instant orders this usually completes within seconds. Pre-orders and hybrid orders stay in **Processing** / **Partially delivered** until their scheduled batches finish. *** ## Status descriptions ### Awaiting payment The order exists but no payment has arrived. It is held for **24 hours** — resume it from **Incomplete orders** on the Overview or by clicking it in Orders. After 24 hours it expires automatically. ### Payment received Payment confirmed; the delivery pipeline is being prepared. Instant orders move on in seconds. ### Processing Your order is being fulfilled. For instant orders this is brief; for pre-orders it lasts until your queued batches complete. ### Partially delivered Part of your order has been delivered — typical for hybrid orders and pre-orders fulfilled in daily batches. The order page shows "XM of YM delivered" plus the next batch date. ### Delayed Delivery has been delayed. The activity timeline shows the new expected date, and you get an email notification. ### Delivered / Completed All Pokécoins have been delivered to your market listings. The order is done. ### Failed / Cancelled The order could not be completed, or an unpaid order was cancelled/expired. Check the activity timeline for the reason and contact support on [Discord](https://discord.gg/TfKV8Xeh2r) if you need help — a failed payment never means lost money. *** ## Tracking timeline Every order has an activity timeline on its details page with timestamped updates: * **Order placed** — the order was created * **Processing** — fulfilment started * **Partially delivered** — shows "XM delivered (YM total)" * **Delayed** — shows the new expected date * **Delivered** — the order finished * **Failed** — the order could not complete Order details page showing the activity timeline *** Return to [View your order](/view-order) to learn about the order details page.